Page 33 - Neal and Massy Holdings Annual Report 2012

31 forward focused
In the 2011 Annual Report, our President and Group CEO announced
the formation of the Integrated Retail Business Unit (BU). This Unit
coalesced our traditionally strong retail and distribution companies
with our rapidly developing consumer finance portfolio.
To execute its mandate, a flexible matrix organisation structure
has been adopted. This involved the establishment of a Corporate
Shared Services Unit, which brought more focus on critical areas
such as strategy, business excellence, procurement, information
technology, and real estate.
Although still in the early stages of the integration process, this
BU was able to develop and deliver a plan for success, spanning
several geographies and industries, which will be the foundation for
a formidable business model, certain to significantly contribute to
the Neal & Massy’s five-year growth aspirations. An overview of the
2012 performance of the three Lines of Business within the BU has
been provided in the subsequent sections by the respective Executive
Chairmen responsible for Retailing, Distribution and Logistics, and
Consumer Finance.
OnWednesday September 12, 2012 the newly refurbished, Hi-LoMaraval
store was re-opened for business. Improvements to the store include
increased retail floor space; an expanded bakery; the installation of ultra
modern dry display pods for produce; a rebranded and colour coded
alcohol aisle; polished concrete flooring and a new light weight, energy
efficient insulated ceiling system, which will help to reduce energy costs.