Page 43 - Neal and Massy Holdings Annual Report 2012

41 forward focused
software and has now developed a Request for Proposal for a new
Insurance Administration Software. United will also increase its
marketing activities to improve its understanding of its existing and
potential clients and to establish more meaningful connections with
its customers, agents and brokers.
The company has also taken substantial steps to improve its
governance, with the re-introduction of an Audit and Compliance
Committee and the appointment of an Internal Auditor and a
Compliance Officer. The company also formed a Re-insurance
Committee to provide oversight to this critical area of risk for the
company. These two new committees, along with the Investment
Committee have strengthened the oversight of the company’s
activities and will put the company in a strong position to meet the
challenges associated with increased regulation.
United will continue to support the communities in which it
operates. In 2013 the company will continue its support of sports
through funding provided to Under 19 Cricket in the OECS, golf,
horse-racing and tennis in Barbados, sailing in Grenada and baseball
in the Bahamas, just to name a few. An increased focus on the
support of charitable organizations and their causes throughout the
region will also be one of the key objectives of its corporate social
responsibility plan.