Page 19 - Neal and Massy Holdings Annual Report 2012
Basic HTML Version
17
forward focused
I also wish to thank all our customers and clients for your continued
business with the Group. Our Customer Service Improvement efforts
should be reaching you. We are investing in processes, people and
plant to continuously improve our service to you and we value
your consistent feedback. You have our commitment to continue
to strive to meet and surpass your expectations. Customer Service
transformation is a difficult undertaking but we are putting in a
systematic process to achieve our objective. Please give us feedback
on our web site at
.
I also wish to thank and acknowledge the best group of executives
anyone could have the privilege of serving. The Neal & Massy Group
has an excellent cadre of leaders across our functions, Business
Units and territories. I wish to acknowledge their commitment and
leadership, which produce the success that the Group enjoys. I
welcome Nisha Dass and Curtis Tobal to our Executive Committee
and congratulate Frere Delmas and Everton Browne on their new
leadership roles in Barbados.
I am grateful to our Board of Directors, led by our Chairman,
Arthur Lok Jack, for their guidance and support. I especially thank
our three departing Directors: Brian Young, Geoffrey Cave and Sir
Allan Fields for support and partnership throughout their tenures on
the Neal & Massy Board. I welcome our new members to the Board:
Gary Voss, Patrick Hylton, Richard Young and David O’Brien, our
most recent Executive Director, succeeding G. Anthony King who
has retired.
I must thank Anthony (Tony) King for his career and service to
the Neal & Massy Group of Companies. Tony spent 28 years of his
career with the Neal & Massy Group. Prior to his departure from
Neal & Massy in October 2004 to take up the appointment of Chief
Executive Officer of the Barbados Shipping & Trading Company
Limited (BS&T), he chaired Neal & Massy’s Eastern Caribbean Group
of Companies. After the take-over of BS&T in 2008 by Neal &
Massy, Tony became a Group Executive Vice President at the Neal
& Massy Group but also remained as BS&T’s CEO, co-ordinating the
integration of BS&T’s operations into the Group. With that process
substantially complete, he retired as an Executive of the Group during
2012. Tony continues to serve on the Neal & Massy Holdings Board,
now as a Non-Executive Director. I thank him for his partnership in
the integration process and his contributions to the leadership team
over the last four years.
I wish to especially thank our Shareholders for the faith and
confidence that you continue to demonstrate. We appreciate the
need to generate growth and a superior return on your capital. Rest
assured we continue to operate with your interest at the forefront
of our concerns, as we remain
forward focused
on the new vision
and strategy for the Group.
